Tour Package Booking Terms & Conditions
TERMS & CONDITIONS FOR BOOKING TOUR PACKAGES FROM TEMPLEYATRI.COM
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
"You" means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as "Tour Participant"/ "They" / "Client" / "Them" / "His" / "Her". "We"/ "Us"/ "Company" means Instamaze Infotainments Pvt Ltd (IIPL) and Templeyatri.com, a brand owned and operated by its parent company IIPL."Infant", "Child" means respectively a person below the age of two years and a person more than the age of two and below the age of twelve years. "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc shipping company, railway, ferry, cruise, coach who are to provide the services to the Client.
"Tour Cost" means the tour cost mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company. "Brochure" means printed brochure, Website, itinerary, leaflets, booklet, Price Grid. "Website" means www.templeyatri.com. "Web pages" means pages on the Website www.templeyatri.com. "Cancellation Policy" means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges etc. as more particularly described hereinbelow or any other documents. "Terms and Conditions" means these terms and conditions and includes the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet and other documents as may be notified from time to time". "VISA" means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within a specified period. (Note: The Company does not have any role to play for issuance / rejection of Visas other than being a facilitator). "JURISDICTION" means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to New Delhi Courts / Forums.
Brochure / Website Information - Disclaimers
We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.
Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may be booked far off from the center of the city.
Itinerary May Change At Any Time
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events incur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co - operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour. Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking deposits, payments, deadlines and mode of payment may be defined in such promotions which will be over and above these terms and conditions. Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. Due to airline's requirements the points of entry and exit in a city / country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.
Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants.
We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in itinerary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking or in the course of the tour.
General Notice Regarding Booking
Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', How to Book Rules, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) the 'Terms & Conditions', 'How to Book' rules and 'Price Grid' ('collectively Booking Documents'). Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence. We advise you to ensure before making a booking that you have and / or you will be able to provide all the required documents to enable you to travel. Please go through our web site and / or check with our staff to ascertain the required documentation.
Conditions of Other Third Party Operators
In the event you are booking through us a tour / travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to these Terms and Conditions.
In the event that you are booking any product which includes helicopter services such as in case of Amarnath Yatra, Mata Vaishnodevi, Kailash Mansarovar tour etc. the same would be subject to the weather conditions / permissions of the shrine boards/ availability at the time of booking and / or any other statutory requirements. The client cannot hold the company responsible / liable for any such happening or non happening of any event which is beyond the control of the Company. If the helicopter service remains unutilized for any reasons whatsoever, including the aforesaid reasons then the Company shall not be responsible for any refunds whatsoever.
One / Some Member(S) May Sign Booking Documents On Your Behalf
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf and accordingly it shall be deemed that all such tour participants have signed the booking documents.
Your Travel Agent Can Sign The Booking Documents On Your Behalf
Where tour participants are booking through a Travel Agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking Documents on their behalf.
Contract Subject To Signature And Payments
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the company and the Company has also received the initial booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure.
Any payment that you make to your travel agent would not constitute payment to the Company until the same is remitted to the account of the Company.
Cancellation / Amendment By Company
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of traveling as individual travelers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you after deducting any costs incurred by us on your behalf including cruise cost, airlines, permits / visas, travelltag, etc. within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
Cancellation Of Booking By You
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.
The following cancellation charges for the land and airfare packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. In case of cancellation, the following cancellation charges would apply.
When a cancellation is made
Cancellation charges per person
Clear 30 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost within the stipulated time frame
20% of the Tour Cost
Clear 29 to 15 working days prior to the date of departure of the Tour.
50% of the Tour Cost
Clear 14 to 07 working days prior to the date of departure of the Tour.
75% of the Tour Cost
Less than 06 clear working days prior to the date of departure of the Tour.
100% of Tour Cost
NOTE: Applicable To The Aforesaid Cancellation Table
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:
By email to email@example.com followed by a written communication to our corporate office listed below OR In writing on at the Corporate Office of the Company:
Templeyatri c/o Instamaze Infotainments Pvt Ltd
First Floor, Sunrise Mall, Sector-11, Vasundhara, Ghaziabad (UP)-201012
If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory / s would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly if your agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation. Cancellation shall take effect only from the time the written request reaches the Company at its office in Noida (UP) on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: (i) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; (ii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.